At Kenakata.com.bd, we strive to provide our customers with the best possible shopping experience. We also believe in providing excellent customer service and support. This Support Policy outlines our commitment to providing support to our customers.

Support Channels

We provide support through the following channels:

• Email: You can contact us at contact@kenakata.com.bd with any questions or concerns. We will respond to your email within 24 hours.
• Phone Call: You can talk with a sales representative in real-time through a phone call at 01753642265 during business hours.
• WhatsApp: You can call or text us at +8801753642265 during business hours. We will respond to your text within 12 hours.
• Live Chat: You can chat with a support representative in real-time through our website, Facebook, and WhatsApp during business hours.

Support Hours

Our support team is available to assist you during the following hours:

Saturday to Thursday: 9:00 AM to 10:00 PM (GMT+6) and Friday: 3:00 PM to 10:00 PM (GMT+6). We are closed on public holidays only.

Types of Support

We provide the following types of support:

Technical Support:  We provide technical support for any issues related to our website, such as account setup, product search, payment processing, and checkout.

Product Support:  We provide product support for any questions or issues related to the products that we sell on our website, such as product features, specifications, and warranties.

Support Process

When you contact us for support, we will follow the following process:

• We will acknowledge your request within 24 hours of receiving it.
• We will work to resolve your issue as quickly as possible.
• We will keep you informed of our progress and provide regular updates on the status of your request.
• We will close your request when we have resolved your issue to your satisfaction.

Limitations of Support

Our support team is here to help you with any issues related to our website and the products that we sell. However, there are certain limitations to the support that we can provide:

• We cannot provide support for issues that are not related to our website or the products that we sell.
• We cannot provide support for issues caused by third-party products or services.
• We cannot provide support for issues caused by user error or misuse of our website or products.

Changes to Support Policy

We may update this Support Policy from time to time. We will notify you of any changes by posting the updated Support Policy on our website.

Contact Us

If you have any questions or concerns about our Support Policy, please contact us at contact@kenakata.com.bd